Refund policy

Velora Naturals Refund Policy

Your satisfaction matters to us. We stand behind every product with a 30-day satisfaction guarantee: if you're not happy with your order for any reason, contact us within 30 days of delivery and we'll make it right with a refund or replacement.

For hygiene and safety reasons, skincare can't be resold once it has shipped — so you don't need to send anything back. There's nothing for you to package, ship, or pay for. Just reach out and we'll take care of it.

How to request a refund or replacement

Email hello@velora-naturals.com within 30 days of receiving your order with your order number (and a quick photo if the item arrived damaged, defective, or incorrect). We'll respond within 2 business days.

Damaged, defective, or incorrect items

Please inspect your order on arrival. If anything is damaged, defective, leaking, or incorrect, contact us right away and we'll send a free replacement or issue a full refund — no return required.

Refund processing

Approved refunds are issued to your original payment method, typically within 10 business days. If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at hello@velora-naturals.com.