FAQ
FREQUENTLY ASKED QUESTIONS
Your questions answered. Can't find what you're looking for? Email us at hello@veloranaturals.com
π¦ SHIPPING & DELIVERY
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Delivery times vary by location. Standard US shipping typically takes 5-10 business days. You'll receive tracking information via email once your order ships.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $75 within the United States.Β
Q: Do you ship internationally?
A: Currently, we ship within the United States and internationally with the exception of some countries/regions.Β
πΏ PRODUCTS & INGREDIENTS
Q: Are Velora products certified organic?
A: Our products hold COSMOS certification, which is a strict European standard for natural and organic cosmetics. COSMOS certification ensures our ingredients meet rigorous standards for natural origin, sustainable sourcing, and environmentally-friendly processing. This certification is recognized internationally as one of the most stringent standards for natural beauty products.
Q: Are your products vegan and cruelty-free?
A: Yes! All Velora Naturals products are 100% veganβwe use no animal-derived ingredients. Our products are also cruelty-free and never tested on animals at any stage of development.
Q: What ingredients do you avoid?
A: We never use parabens, sulfates, silicones, phthalates, synthetic fragrances, or any ingredients linked to toxicity or hormone disruption. Every formula is clean, safe, and transparent.
Q: Where are your products made?
A: Our products are formulated and manufactured in Northern Europe by experts with nearly two decades of experience in certified natural cosmetics. European beauty standards are among the strictest in the world.
Q: What skin types are your products suitable for?
A: Our products are dermatologically tested and formulated to work with all skin types, including sensitive skin. However, we always recommend doing a patch test before full use, especially if you have known allergies or sensitivities.
Q: Can I use Velora products if I'm pregnant or nursing?
A: While our ingredients are natural and certified, we recommend consulting with your healthcare provider before using any new skincare products during pregnancy or while nursing.
π§ PRODUCT USAGE
Q: How much product should I use?
A: A little goes a long way with our concentrated formulas! For serums, 2-3 drops are typically sufficient. For face mists, 2-3 spritzes. Always follow the usage instructions on each product.
Q: How should I store my products?
A: Store in a cool, dry place away from direct sunlight. Natural products work best when kept at room temperature.
Q: How long until I see results?
A: Many customers notice improved hydration and glow within days. For full benefits, we recommend using products consistently for 2-4 weeks. Natural ingredients work with your skin's natural processes.
β©οΈ RETURNS & EXCHANGES
Q: What is your return policy?
A: Please visit our return policy page at this link: [Refunds and Returns]
Q: What if I receive a damaged product?
A: If you receive a damaged or defective product, please contact us immediately at hello@veloranaturals.com with photos. We'll make it right as quickly as possible.
π SUSTAINABILITY
Q: Is your packaging recyclable?
A: Yes! We use recyclable packaging materials. We're committed to minimizing our environmental impact and continuously work to improve our sustainability practices.
Q: Are your ingredients sustainably sourced?
A: Absolutely. Our COSMOS certification requires sustainable sourcing practices. We believe in taking care of the planet as much as we take care of your skin.
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